Welcome to Flowers Abbey Wood. These Terms & Conditions outline the legal agreement between you, the customer, and us regarding our online flower delivery services in Abbey Wood and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read them thoroughly before using our services.
Our flower delivery services are available to all customers in Abbey Wood and in selected surrounding areas. These Terms & Conditions apply to all online flower orders and deliveries managed through our platform within these locations.
Orders can be placed via our online store. To place an order, you must select your chosen flowers or arrangements, add them to your basket, and proceed through the checkout process. During checkout, you will be asked to provide the delivery address in Abbey Wood or a nearby area, along with any relevant instructions or message cards.
Once your order and payment are received, we will send you an order confirmation. Orders are only considered accepted once you receive this confirmation. We reserve the right to refuse or cancel orders where product availability is limited, payment problems occur, or delivery may not be feasible, particularly outside Abbey Wood and defined nearby zones. In such cases, we will contact you immediately to resolve the matter or issue a refund as needed.
All flowers and products are subject to availability, especially given the seasonal nature of some varieties. In instances where specific flowers or products are unavailable, we reserve the right to substitute with items of equivalent or higher value and as close as possible to your original selection. We ensure that the overall theme and design of your order are maintained.
All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Delivery charges may be calculated at checkout depending on your location in Abbey Wood or neighbouring areas.
We accept various secure payment methods, including credit and debit cards. Full payment must be made at the time of placing your order. Orders will only be processed after payment confirmation. If your payment cannot be processed, your order will not be accepted, and we will notify you accordingly.
We strive to ensure that all pricing information on our website is accurate; however, errors may occur. If an error is discovered in the price of the goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it for a full refund.
Our delivery team aims to deliver fresh flowers promptly to all valid addresses within Abbey Wood and the surrounding areas as specified on our website. Most orders placed before the daily cut-off time are eligible for same-day or next-day delivery. During peak periods, such as Mother's Day or Valentine's Day, deliveries may be subject to constraints or delays, but we will keep you informed regarding your order's progress.
Delivery will be made to the address provided during the order process. Please ensure you provide accurate information, including contact details, for successful delivery. If no one is available to accept the order, our team will follow your instructions, such as leaving the order with a neighbour or in a safe location. If re-delivery is required, additional fees may apply.
If you wish to amend or cancel your online flower delivery order for Abbey Wood or nearby areas, please contact us as soon as possible. Amendments and cancellations can only be accepted before the order has entered preparation or been dispatched for delivery.
For standard flower arrangements, generally, cancellations and amendments can be made up to 24 hours before the scheduled delivery date. In the case of personalised or custom arrangements, we cannot accept cancellations if the order is already in preparation.
If you are eligible for a refund following a cancellation, we will process the refund using the original payment method within 7–10 business days.
Due to the perishable nature of flowers and floral arrangements, returns are not generally accepted. However, should you receive flowers in poor condition or an incorrect order, please notify us within 24 hours of delivery. Photographic evidence may be required. We aim to resolve any issues quickly and can offer a replacement or a refund as appropriate, subject to our discretion.
Please note: refunds or replacements will not be provided for issues resulting from incorrect addresses provided by the customer, or if the recipient is not available to accept delivery and alternate arrangements have not been possible.
It is your responsibility to provide complete and accurate delivery information, including contact details, at the time of order. If special access arrangements are required for the Abbey Wood premises or surrounding areas, please communicate these clearly. We are not liable for failed deliveries resulting from incomplete or inaccurate information.
Customers are also responsible for checking all order confirmations and contacting us immediately if any details are incorrect. Should you notice any errors, please notify us at the earliest opportunity so we can rectify the issue before dispatch.
We strive to deliver high-quality flowers and reliable service to all customers in Abbey Wood and nearby areas. Our liability for any claim related to your order, whether in contract, tort, or otherwise, shall not exceed the price paid for the goods and delivery. We are not liable for indirect, special, or consequential losses or damages.
We accept no liability for delays or failure to deliver due to events outside our reasonable control, including severe weather, transport disruptions, or force majeure circumstances.
In the event of a failed delivery that is our responsibility, we will arrange re-delivery, a replacement, or a full refund, as appropriate. This does not affect your statutory rights.
All content on the Flowers Abbey Wood website, including images, text, and designs, is the property of our company or our licensors. You may not reproduce, copy, or use any part of this content without express written permission.
Your privacy is important to us. We use your personal data only for the purposes of fulfilling your order, performing our obligations, and improving our services. Your information will be handled in accordance with applicable UK data protection laws. We do not share your information with third parties except as necessary for order fulfillment or as required by law.
These Terms & Conditions and any dispute arising out of or in connection with them, or the provision of online flower delivery services by Flowers Abbey Wood, shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms & Conditions or their subject matter.
We reserve the right to update or modify these Terms & Conditions at any time. Any amendments will be effective immediately upon posting on our website. We encourage you to review these Terms & Conditions whenever you use our online flower delivery service.
These Terms & Conditions, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and Flowers Abbey Wood regarding the online purchase and delivery of flowers in Abbey Wood and its surrounding areas. No other statement, representation, or communication shall alter or impact the terms outlined herein.
If you have any queries, concerns, or complaints regarding your experience or these Terms & Conditions, please contact us using the details provided on our website. We are committed to resolving customer issues promptly and fairly.
Thank you for choosing Flowers Abbey Wood for your local online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 102 Harrow Manorway, London, SE2 9SA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Abbey Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Abbey Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
