At Flowers Abbey Wood, serving both households and businesses throughout Abbey Wood and the surrounding areas, we are wholly committed to delivering premium, freshly selected flowers with every order. As your trusted local florist, customer satisfaction and flower quality are at the heart of what we do. Please read the following guidelines regarding our fresh flowers guarantee, as well as our returns, refunds, and complaints procedures.
We pride ourselves on offering only the freshest blooms sourced from top growers. Our fresh flowers guarantee means that you can expect every bouquet and arrangement from Flowers Abbey Wood to arrive in optimum condition, ready to be enjoyed for as long as possible. We recommend that our flowers maintain their peak freshness for a minimum of five days from delivery, provided that they are cared for according to our guidelines.
While we take every precaution to ensure your flowers arrive perfectly, in rare instances items may be damaged during transit. Should you receive your flowers in a less-than-perfect state, please notify us within 24 hours of receipt. Our team may request a description and photographic evidence of the damage to help us resolve the issue swiftly and improve our services. We are committed to rectifying damaged-on-arrival orders quickly and courteously.
If your flowers do not maintain their freshness for the guaranteed minimum period (five days from receipt) despite following our care instructions, you may be eligible for a replacement or refund. Please contact us within this freshness window to report any concerns. Provide details about the condition of your flowers when you received them and throughout the following days so we can assess any potential issues. Granting of replacements or refunds is at our discretion and subject to verification.
If your claim is validated, you can choose between a prompt replacement bouquet—delivered at no extra cost—or a full or partial refund, depending on the extent of your issue. Our goal is always to resolve genuine flower quality concerns to your full satisfaction. Please note that refunds are typically processed via your original payment method within seven working days of approval.
If you are unhappy with any aspect of our service or the quality of your flowers, we encourage you to address your complaint directly with our customer service team. Please include your order reference, delivery date, and details of your concern. All complaints are handled professionally and in confidence. We aim to acknowledge your complaint within 48 hours and provide a resolution or update as quickly as possible, usually within five working days.
Flowers Abbey Wood proudly serves the Abbey Wood community, delivering quality and freshness to homes and businesses with every order. Your happiness and peace of mind are important to us. If you experience any issues with your flower delivery, please rest assured that we will do our utmost to resolve matters fairly and swiftly, upholding our reputation as your respected local florist.
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